Will my medical aid cover my procedure and how much is a consultation?
We are not contracted in to Medical Aid. All consultations are paid for at the time of consultation. You can claim back from your insurance if eligible to do so.
A consultation for a new patient in the rooms is currently R900. Should you require further tests or procedures in the rooms, these will be additionally billed for accordingly.
Professional fees for surgical procedures will be discussed with you prior to any procedure. We can submit your bill to your Medical Aid/Insurance as a courtesy. This does not mean that you are not responsible for the entire account. Your Medical Aid may not cover the full fee (most people are under-insured) and this will result in a co-payment, in addition to what the medical aid reimburses. Please do not hesitate to ask questions if you require additional information.
Do you offer telephonic consultations?
We do not routinely consult via telephone or email. Under extra-ordinary circumstances, you are welcome to arrange a telephone consultation by contacting the rooms in advance. You will be charged for this and may be requested to pay this fee in advance.
Can I email my questions to my Urologist?
Emails are used for administrative purposes. We do not give medical advice via email. Patient care in hospital and in our rooms will take priority over email correspondence. We will try to respond within 48 hours, but this is not always possible. Should you not receive a response, please follow up telephonically. Please allow longer for reports, prescriptions and blood test request forms.
For urgent medical queries, e-mails are not appropriate communication. Please telephone our rooms, see your GP or visit the nearest emergency room.
Who can I call after hours?
At Cape Urology we use a Medical Paging service to ensure 24 hour care for our patients. The number to dial is (021) 712 66 99. The paging service will direct your call to the appropriate urologist, in the event that your doctor is not available.
Please do not use email, messaging or social media to communicate medical matters with us. We would like to talk to you, and would like to have a record of your call.
What is your consultation hours?
Our office hours are from 8am to 5pm, Monday to Friday. Some offices may close earlier on a Friday.
Please note that we can not always accommodate appointments at short notice.
Do I need a referral letter from my GP?
You do not need a referral letter to see one of our doctors. If you have seen other doctors, it is useful to bring as much documentation (eg test results) with you to the consultation.